Knowledge is your company's memory inside HomieDesk: who you are, what you sell, who you sell to and how you sound. Homie, the agents, every outgoing email and every drafted reply read it.
When you create the account, HomieDesk reads your site and what you tell us at the start, and writes the first notes.
The notes live in the Knowledge section of your settings. Change whatever doesn't sound right, or ask Homie to.
Every time Homie answers, an agent works or an email is drafted, it starts from what your company knows.
Short notes about your company, written for a person to read and an AI to use.
The same notes for everyone: change something once and everything uses it.
They're text notes you can read and fix. What the AI knows about your company is written where you can see it.
What it doesn't do yet
It's your company's notes: who you are, what you sell, to whom and in what tone. Homie, the agents and every email that gets written read them.
When you create your account, HomieDesk reads your website and what you tell us at the start, and writes the first notes. Then you fix them.
In the Knowledge section of your settings. You can also ask Homie to update it.
So what the AI writes sounds like your company. Every draft starts from your offer, your client and your tone, not from a template.
