Terms of Service

1. The service

HomieDesk is a CRM with artificial intelligence assistants, operated by HomieDesk. By creating an account you accept these terms.

To use it you must have the legal capacity to enter into contracts and use it for professional purposes.

2. Your account and your team

You are responsible for what happens with your account and with those of the people you invite to your organization. You can invite as many people as you want: we do not charge per user.

Each organization sees only its own data.

3. Credits and billing

The service is billed by CREDITS, not per user. Each plan includes an amount of credits that renews at the start of every billing period.

Credits are consumed based on ACTUAL use of the features that cost money: assistant queries, message drafting, company research, meeting transcription and contact enrichment. An action that requires more work consumes more credits; there is no fixed list price per action.

Consumption is rounded to the nearest whole number, with a minimum of one credit per action. You can see the detail of your usage at any time under Settings → Usage.

Unused credits roll over from one period to the next and do NOT expire, as long as your subscription stays active. If the subscription is cancelled or left unpaid, the accumulated balance can no longer be spent; it is not deleted, and becomes available again if you reactivate the plan. Put plainly: the credits are yours while you are a customer.

The free trial lasts 14 days. If you haven't chosen a plan when it ends, the account is frozen: you can sign in, view and export your data, but not create or edit anything; your remaining credits can't be spent, and email and calendar stop syncing. Nothing is deleted: once you choose a plan everything works again, with your credits.

If a payment fails, you have 7 days to update your card while the account keeps working. After that, or if the subscription is cancelled, the account is frozen the same way until you reactivate it.

If you run out of credits, automated features and the assistant pause; the CRM keeps working, your data stays put and your email keeps arriving.

Prices may change. If they do, we will give you at least 30 days' notice and the change applies to the following period.

4. Your data is yours

The data you upload or that syncs from your connected accounts remains yours. We use it solely to provide the service, as described in the privacy policy.

You can export your data and request its deletion at any time.

5. Responsible use of email

The CRM can send email from your own address. You, not us, are responsible for the content of those messages and for their legality in the countries where you write.

It is forbidden to use the service to send unsolicited email in violation of applicable law, to impersonate others, or to ignore opt-out requests. The system automatically honors opt-outs and suppression lists; disabling or circumventing them is grounds for suspension.

Before making cold contact, check what the law of your recipients' country allows. Rules vary widely between jurisdictions.

6. AI-generated output

The assistant drafts messages, summarizes meetings and suggests actions. It can be wrong. Everything it generates is a proposal for you to review: actions with external effects (sending an email, creating a commitment) require your explicit approval.

We do not guarantee that its output is accurate or appropriate for every case. The final decision, and the responsibility for it, is yours.

7. Availability and limits

We make reasonable efforts to keep the service available, but we do not guarantee uninterrupted operation. We depend on third-party providers (Google, Anthropic, Supabase, Vercel) and an outage on their side can affect us.

The service is provided as is. To the extent permitted by law, our total liability to you is limited to the amount you have paid in the last 12 months.

8. Cancellation

You can cancel at any time from Settings → Billing. The service stays active until the end of the period you already paid for and does not renew. After that the account is frozen (see section 3): your data stays and you can come back whenever you want.

We may suspend an account that breaches these terms, giving you notice unless urgency or the law prevents it.

9. Contact

Any question about these terms: hello@homiedesk.com.